Privacy Policy

  • General

    • FlexMoney Technologies Private Limited ("FlexMoney") is concerned about the privacy of its users, ("User/You") accessing its website at www.instacred.in, www.instacred.it, instacred.me  and/or any of its mobile based applications ("Website"). We would request you to please read the following privacy policy (“Policy”) carefully to learn about our information collection and dissemination practices.

    • This Policy aims to familiarise You with the manner in which FlexMoney provides InstaCred (as defined below) and uses and discloses Your Information (as defined below) collected for the same. By accessing the Website you impliedly consent to FlexMoney collecting, using and sharing Your Information in terms of this Policy and agree to be bound by the terms of this Policy.

    • ‘InstaCred’ shall refer to the services provided by Flexmoney’s platform to You on behalf of partner Banks and other lending partners, including but not limited to the activation, utilization and management of the digital credit line offered to You by such Banks and other lending partners, which enables You to make successful transactions at merchant shop, website and mobile based application (“InstaCred”).

  • Scope of Policy:

    • Upon your registration/signup with, or use of, the Website or InstaCred, FlexMoney may seek and collect certain information, classified as personal and non-personal in nature (“Information”).

    • Accordingly, whenever You use, register or signup with the Website or InstaCred, You consent to the collection, use, and disclosure of the Information in accordance with this Policy and agree to be bound by the terms of the same.

  • Collection and Use of Personal Information:

    • “Personal Information” for the purposes of this Policy is information which may be utilized for uniquely identifying an individual and shall include, but not be limited to, information regarding Your name, address, telephone number, date of birth, gender, e-mail address, bank account details, balance related information, proof of identity issued by any governmental authority etc.

    • The Website may collect Personal Information from You in various ways, including Information provided by You for utilizing InstaCred or exploring the Website, search for specific services or content, communicate with FlexMoney's customer service by phone, email or otherwise, participate in discussion boards or other community features, provide reviews for InstaCred available on the Website, or to register with FlexMoney for availing InstaCred.

    • Some of the Information sought by FlexMoney from You will either be mandatory or voluntary. If You do not provide the mandatory Information with respect to availing InstaCred, You will not be able to avail InstaCred.

    • If You wish to delete Your Information which is mandatory, You shall no longer be eligible to avail InstaCred offered by FlexMoney or the Website.

    • FlexMoney does not rent or sell Your Personal Information to other people or non-affiliated companies except in order to provide InstaCred. Thus, the Personal Information provided by You is collected and used by FlexMoney only:

      • to facilitate Your use of the Website;

      • for facilitating your use of InstaCred;

      • to respond to Your inquiries or fulfil Your requests for information about InstaCred;

      • to provide You with information about InstaCred, send You information and other materials;

      • to send You important information regarding the Website and InstaCred, changes to FlexMoney's terms, conditions, and policies and/or other administrative information;

      • to send You surveys and marketing communications that FlexMoney believes may be of interest to You;

      • to personalize Your experience on the Website and InstaCred by presenting advertising, products and offers tailored to You;

      • to help You address Your problems with the Website and InstaCred including addressing any technical problems;

      • for proper administration of the Website and InstaCred;

      • to conduct internal reviews and data analysis for the Website (e.g., to determine visitor traffic to specific pages within the Website) and the InstaCred;

      • to improve InstaCred, content and advertising on the Website;

      • to protect the integrity of the Website and InstaCred against any errors, frauds or criminal activity;

      • for internal training purposes;

      • comply with any applicable laws and regulations including retaining any financial information shared by you, if any;

      • to enhance Website security; and

      • to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.

  • Disclosure of Personal Information:

    • FlexMoney will keep Your Personal Information confidential to the maximum possible extent. Limited disclosure of such Personal Information to FlexMoney's employees, independent contractors, affiliates, consultants, business associates, service providers and distributors of FlexMoney's Service, on a need-to-know basis, and only if the disclosure will enable that entity to provide FlexMoney with business, professional, or technical support or to fulfil Your request.

    • FlexMoney shall make limited disclosure of Personal Information for compliance with orders or requests government authorities, law enforcement agencies, regulatory authorities, and any agency or process which requires Your Personal Information to be shared by FlexMoney as a requirement under law. FlexMoney shares Personal Information only for the purposes stated in Paragraph 3 above and only to the entities described below.

    • Your Personal Information may also be disclosed on a need to know basis:

      • to FlexMoney's business affiliates (including lending partners) where certain content or Service are jointly offered by FlexMoney and such business affiliates;

      • to FlexMoney's third party services providers who provide services such as contact information verification, credit score determination, payment processing at Merchant outlets, customer service, website hosting, data analysis, marketing assistance, infrastructure provision, IT services, auditing services and other similar services to enable them to assist FlexMoney in providing InstaCred;

      • in the event in case of a change in control or constitution of FlexMoney (including inter alia its merger, amalgamation or acquisition) or the transfer of its business or an asset sale, Your Personal Information shall be transferred to the counterparty as a business asset. FlexMoney assures You that the confidentiality of any Personal Information being transferred in such a scenario shall be ensured. In any event, You will be given adequate prior notice via the Website and you shall have the option to withdraw the Personal Information or seek its deletion by FlexMoney prior to such an event; and

      • as FlexMoney may believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with any judicial processes; (iii) to respond to requests from government authorities; (iv) to enforce FlexMoney's terms and conditions of use; (v) to protect the operations of FlexMoney or its affiliates; (vi) to protect FlexMoney's rights, privacy, safety or property, and/or that of FlexMoney's affiliates, You or others; and (vii) to allow FlexMoney to pursue available remedies or limit the damages that FlexMoney may sustain. This includes disclosing Your Personal Information to other companies and organizations for fraud protection, account verification, and chargeback risk reduction.

    • The above does not include selling, renting, sharing or otherwise disclosing Personal Information for commercial purposes in violation of the commitments set forth in this Policy.

  • Collection and Use of Non-Personal Information:

    • Non-personal information is any information that does not reveal Your specific identity, such as, browser information, Internet protocol (IP) address, operating system, and platform, information collected through cookies, pixel tags and other technologies, demographic information, time zone setting, etc. ("Non-Personal Information").

    • As is the case with most websites, the Website gathers some Information automatically when You visit the URL of the Website and stores it in log files. Accordingly, when You use the Website and InstaCred provided on the Website, FlexMoney may collect certain Information about Your computer to facilitate, evaluate and verify Your use of the Website, and InstaCred available on the Website. Such Information is generally collected in aggregate form, without identifying any User individually.

    • The Website may also collect certain Non-Personal Information through cookies while You access the Website.

      ‘Cookies’ are text files which are placed in Your computer to identify Your internet browser, store Your preferences, and to improve Your experience on the Website. Data in cookies may be read to authenticate user sessions or provide Service. The ‘cookies’ do not contain any Personal Information. You may choose to disable any cookies by appropriately adjusting your computer settings, however, this may hamper the full functioning of the Website.

    • Non-Personal Information may be used and disclosed by FlexMoney for any purpose.

  • Links to other websites and third party advertisers:

    • The Website may provide third-party advertisements and links to other websites, including products of our lending partners. FlexMoney does not provide any Personal Information to these third-party websites or advertisers.

    • The links to other websites on the Website are operated by third parties and are not controlled by, or affiliated to, or in any way associated with, FlexMoney unless expressly specified on the Website.

    • The inclusion or exclusion of any such third party advertisers does not imply any endorsement by FlexMoney of such website, the website's provider, or the information on the website. The information provided by You to such third party websites shall be governed in accordance with the privacy policies of such websites and it is recommended that You review the privacy policy on any such websites prior to using or sharing any Personal Information on such websites.

    • These third-party websites and advertisers may use technology to send the advertisements that appear on the Website directly to Your browser. In such cases, the third party websites or advertisers automatically receive Your IP address. They may also use cookies and other technologies to measure the effectiveness of their advertisements and to personalize advertising content.

    • FlexMoney is not liable for any loss, damage, claim or expenses suffered by You as a result of You accessing these third party sites and features.

  • Security:

    • When You use the Website and InstaCred provided by FlexMoney on the Website, FlexMoney makes good faith efforts to provide You with access to Your Information and other relevant data, either to correct this data if it is inaccurate, or to delete such data at Your request, if it is not otherwise required to be retained by law or for legitimate business purposes. Such right may be exercised by you writing to us at support@flexmoney.in.

    • FlexMoney gives You access to a broad range of Information about Your account and Your interactions with FlexMoney for the limited purpose of viewing and, in certain cases, updating that Information. Such Information includes, up-to-date information regarding recent InstaCred transactions/services utilized by You; Personal Information, e-mail notification settings (including alerts, recommended for you, and newsletters); recommendations (including recent content view history, and favourites); and Your profile (including Your Service reviews, requests, and recommendations, guides, etc.)

    • As per the terms and conditions of use, FlexMoney has the right to restrict access of any User from using InstaCred, or any Service provided by FlexMoney (“Restricted User”). With respect to a Restricted User, FlexMoney will delete any or all Personal Information given by the Restricted User, and the terms of this Policy will not apply to such Restricted User. If FlexMoney, by its sole discretion decides to retain the Personal Information for its records, or as required by law, then FlexMoney will be responsible to safeguard that Personal Information to such extent as required by the applicable law.

  • User Discretion:

    • As stated earlier, You can always choose not to provide Information, even though it might be needed to access/utilize the Website and InstaCred. In such cases, if the Information required is classified as mandatory, You will not be able to avail/utilize of that part or all of the Website and InstaCred.

    • FlexMoney may, if You so choose, send direct advertisement mailers to You at the address given by You. You have the option to opt-out of this direct mailer by way of links provided at the bottom of each mailer. We respect Your privacy and if You do not want to receive e-mail or other mail from FlexMoney, please adjust Your customer communication preferences.

  • General Provisions:

    • By accessing the Website or InstaCred, You have agreed to the terms set out in this Policy. This Policy should be at all times read along with the terms and conditions of use of the Website. The terms and conditions of use can be accessed at

    • Unless stated otherwise, the Policy applies to all Information that FlexMoney has about You and Your account.

    • FlexMoney may from time to time, make changes to this Policy at its sole discretion or on account of changes in law. Unless otherwise specified, such revisions shall take effect from the day and date they are posted on the Website.

    • Your continued use of the Website, after the revision of the Policy constitutes your acceptance of the revised policy and FlexMoney shall be under no obligation to notify you about the changes.

    • If You choose to visit the Website, Your visit and any dispute over privacy is subject to this Policy and the Website’s terms and conditions of use, and the applicable law shall be the laws of the Republic of India.

    • The competent courts at Mumbai, Maharashtra, India will have exclusive jurisdiction for any or all disputes arising out of, or in connection with this Policy.

  • Grievance Redressal and Contact details:

    • If You have concerns, questions, complaints or grievances about, the Website, InstaCred, this Policy, please contact FlexMoney at support@flexmoney.in